Return and Refund Policy
Customers may return products within 15 days of receipt, provided they are in their original condition and packaging. Note that shipping fees and cash on delivery charges are non-refundable.
Specifics for Contact Lenses:
To return contact lenses, ensure the box is unopened, unused, and undamaged, including any free items or gifts in their original packaging.
Initiating Returns for Online Orders:
Returns or refunds can be initiated via email or WhatsApp. A delivery partner will contact the customer to collect the item(s).
Inspection and Refund Process:
Upon receipt, products undergo a quality inspection. Customers will be notified by email regarding the acceptance or rejection of their return request.
Refund Timing and Method:
Accepted refunds are processed by our team within approximately 2 working days.
Refunds are issued as credits for future purchases.
Return Denial:
If a return is denied due to wear and tear, misuse, or absence of a valid invoice or order confirmation, the product(s) will be returned to the customer with an explanatory email.
Customer Support:
Our team is dedicated to assisting customers and ensuring their satisfaction with our services.